We collect and use information only for clear TP Move purposes such as account access, ride coordination, support, safety and service improvement.
1. Information we collect
Depending on how you use TP Move, this may include your name, phone number, email address, profile details, vehicle information, route and booking details, support messages, ratings, payment references and account activity.
With your permission, the app may use location information to support route search, pickup or journey features. We may also receive device, app, notification and diagnostic information needed to keep the app working and send ride updates.
2. How we use information
- create, verify and secure your account;
- show rides, publish trips, process bookings and provide updates;
- help drivers and riders coordinate a confirmed journey;
- process payments, cancellations, refunds and support requests;
- detect misuse, protect users and keep our systems reliable; and
- understand usage and improve TP Move features and communication.
3. When information is shared
Some information is shared with the people involved in a relevant ride, such as the name or profile details needed to identify a rider or driver and coordinate pickup. We may also share limited information with service providers that help us host the app, send notifications, process payments, provide maps or support operations.
We may disclose information when required by law, to respond to a lawful request, or to protect the rights, safety and security of users, TownPoints or the public. We do not sell personal information as a product.
4. Your choices
You can review or update available profile information in the app. You can manage device permissions such as location and notifications through your device settings. You may request access, correction or deletion of your account information by contacting us. Deleting an account may not remove information we must retain for legal, accounting, fraud-prevention or dispute purposes.
5. Security and retention
We use reasonable technical and organisational safeguards for the information we manage. No online service can guarantee absolute security, so keep OTPs and account access private and tell us promptly about suspicious activity.
We keep information for as long as needed to provide the service, meet legal or payment obligations, resolve disputes, enforce agreements and maintain security. Retention periods depend on the type and purpose of the information.
6. Children and third-party services
TP Move is intended for adults and for users who are legally able to use the service. The app may link to services such as payment, maps, messaging or app stores. Their own privacy notices apply to information they process directly.
7. Contact us
For privacy questions or requests, email contact@townpoints.in or write to TownPoints Private Limited (OPC), Near Quba Masjid, Adapala Street, Kadiri, Anantapur DT, Andhra Pradesh 515591, India.