The cancellation and refund terms shown in the app for a specific ride apply to that booking. Please review them before you confirm payment.
1. Before you book
TP Move shows the route, timing, available seats, price or cost split and any ride-specific cancellation conditions before confirmation. The terms may vary by ride type, timing, vehicle and payment status.
2. If you cancel
You can cancel through the app when the booking screen provides that option. The result may be a full refund, partial refund or no refund depending on the terms displayed for the booking and when the cancellation is made. If the app does not show a cancellation option, contact support with your booking details.
3. If a driver or TP Move changes the ride
If a driver cancels, cannot provide the published ride or makes a material change, TP Move may help identify an alternative or process an eligible refund. The outcome depends on the booking status, payment record and the circumstances reported.
Riders should not make unsafe travel arrangements based only on an informal message. Use the booking details and contact support if a confirmed ride changes unexpectedly.
4. Refund processing
Approved refunds are normally sent back through the original payment method where the payment provider supports it. The time for the amount to appear depends on the payment provider, bank and payment method. A refund may show as pending before it is completed.
TP Move cannot control processing delays caused solely by a bank, card issuer, app store or payment provider, but we will provide the available transaction reference when support needs it.
5. Failed, duplicate or disputed payments
If a payment fails but money appears to have been debited, wait for the provider’s reversal window and contact us with the date, amount and transaction reference. Do not send full card numbers, CVV, OTPs or banking passwords. For a duplicate charge or a payment you do not recognise, contact support promptly so we can review the transaction.
6. Booking support
Keep your booking ID, registered phone number, route and payment reference ready when contacting support. We may need to verify account ownership before discussing a booking or payment.
7. Contact us
Email contact@townpoints.in or call +91 62818 57575. For account deletion, use the Delete account page.